Returns Policy

1. Custom & Branded Orders

Custom and branded orders — including items with embroidery, screen printing, sublimation, woven labels, or any other personalisation — are non-returnable and non-refundable unless there is a manufacturing defect or the goods are materially different from the agreed specification.

Before production begins, we provide a digital proof or pre-production sample for your approval. Once you have approved the proof and production has commenced, we are unable to accept cancellations or changes.

2. Plain (Unbranded) Stock Items

Plain, unbranded stock items may be returned within 14 days of delivery, provided they are: • Unused and unworn • In their original packaging with all tags attached • Free from any marks, odours or damage

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly supplied. We recommend using a tracked service as we cannot be responsible for items lost in transit.

3. Faulty or Incorrect Goods

If you receive goods that are faulty, damaged in transit, or materially different from what was agreed, please contact us within 48 hours of delivery with: • Your order number • A description of the issue • Photographs of the fault or damage

We will arrange a replacement, repair or refund at our discretion. We may ask you to return the faulty goods before a replacement is dispatched.

4. How to Request a Return

To request a return, please contact us via WhatsApp or email before sending any goods back. Returns sent without prior authorisation may not be accepted.

Once your return is authorised, we will provide a returns address and any relevant instructions. Refunds are processed within 10 business days of receiving the returned goods and confirming they meet the return criteria.

5. International Returns

For international orders, return shipping costs and any customs/import duties on returned goods are the responsibility of the customer. We recommend using a tracked and insured courier service. Please mark the package clearly as "Returned Goods" to avoid additional customs charges.

6. Contact Us

If you have any questions about our returns policy, please contact us:

Email: [email protected] WhatsApp: +44 7000 000000

We aim to respond to all enquiries within one business day.